Ola Electric has responded to the notice of the Central Consumer Protection Authority (CCPA). Ola has said in its response that the company has resolved 99 percent of the more than 10,000 complaints. Along with this, the company also said that the company's customers are satisfied with its settlement process. The government is currently studying the company's response.

It is known that CCPA had sent a notice to the company on the complaints of customers. The company was asked to respond within 15 days. CCPA wants to take class action against the company. Despite all the efforts, the company did not take any action.

The Central Consumer Protection Authority (CCPA) had earlier asked ride-hailing platform Ola to allow customers to choose their preferred method of refund, either directly into a bank account, or through coupons. The CCPA had asked it to implement consumer-friendly changes, including offering refund options and providing receipts for auto rides.

Ola has been directed to provide bills, receipts or invoices to customers for all auto rides booked through its platform, thereby promoting greater accountability and transparency in its services.

Customers say that the company still gives coupons to complaining customers, which can be used only during the next ride. CCPA found that Ola's no-questions-asked refund policy only provides coupon codes for future rides, and does not give consumers the option of getting a refund in their bank account.